Money-Back Guarantee
Sora QHD is committed to delivering premium quality services at competitive prices. Customer satisfaction is our priority. If our service fails to meet your expectations, we offer a comprehensive money-back guarantee under the terms outlined below.
Refund Eligibility
Service Quality Standards
You may request a refund if:
- Service performance significantly fails to meet advertised quality standards
- Technical issues prevent normal service usage despite troubleshooting efforts
- Service availability consistently falls below acceptable levels
Support and Resolution Process
Before processing refund requests, Sora QHD provides comprehensive technical support including:
- Installation guidance and setup assistance
- Troubleshooting for technical issues
- Device configuration support
- Alternative solution recommendations
We encourage customers to contact our support team immediately when issues arise, as many technical problems can be resolved quickly through proper assistance.
Refund Calculation Method
Partial Refund Structure
Refunds are calculated based on unused membership periods:
Calculation Process:
- Total Membership Value: Original purchase amount
- Used Period Deduction: Value of service period already consumed
- Refundable Amount: Remaining unused membership value
Example Calculation:
- 12-month membership purchased for $120
- Service used for 3 months before refund request
- Refund amount: $120 – (3/12 × $120) = $90
This pro-rated approach ensures fair treatment for all customers while accounting for services already provided.
Refund Request Procedure
Required Information
To initiate a refund request, please provide:
Account Details:
- Full name as registered on account
- Username and password for verification
- Membership duration
- Original purchase date and payment method
Request Details:
- Specific reason for refund request
- Description of service issues encountered
- Steps taken to resolve problems through support
- Your PayPal email for refund processing
Contact Methods
Submit refund requests through our customer support channels.
Processing Timeline
- Initial Response: Within 24 hours of request submission
- Request Review: 2-3 business days for evaluation
- Refund Processing: 5-7 business days upon approval
- Payment Return: 3-10 business days depending on payment method
Refund Limitations and Restrictions
Non-Refundable Circumstances
Refunds may be denied in the following situations:
- Violation of terms of service or acceptable use policies
- Use of multiple devices on single-connection memberships
- Account sharing or access distribution to unauthorized users
- Service cancellation after consuming more than 50% of membership period
- Technical issues resolved through proper support channels
Service Provider Limitations
Please note that Sora QHD operates as a service provider. Certain refund limitations may apply due to:
- Third-party provider policies and restrictions
- Service activation processes that cannot be reversed
Fraud Prevention Measures
Security Verification
To maintain service integrity and prevent abuse, we employ:
- Advanced verification systems for account authentication
- Usage pattern analysis to detect suspicious activity
- Cross-reference checks with payment processor records
- Manual review of high-risk refund requests
Anti-Fraud Protection
Sora QHD reserves the right to deny refunds when:
- Fraudulent activity is suspected or detected
- Multiple refund requests are submitted for the same service period
- Account usage patterns indicate policy violations
- Verification information cannot be confirmed through our records
Investigation Process
Suspected fraudulent requests undergo thorough investigation including:
- Account usage history analysis
- Payment verification through processor records
- Device and IP address consistency checks
- Communication history review
Alternative Resolution Options
Service Credits
In lieu of monetary refunds, we may offer:
- Account credits for future service purchases
- Service extensions to compensate for downtime
- Package upgrades at no additional cost
- Migration to alternative service providers within our network
Dispute Resolution
For refund disputes, we offer:
- Escalated customer service review
- Third-party mediation services (when applicable)
- Detailed explanation of refund decision reasoning
- Appeals process for denied requests
Payment Method Specific Terms
Credit/Debit Card Refunds
- Processed through original payment processor
- May take 5-10 business days to appear on statements
- Subject to bank processing times and policies
PayPal Refunds
- Returned to original PayPal account
- Typically processed within 3-5 business days
- Subject to PayPal's refund processing policies
Cryptocurrency Refunds
- Returned to original wallet address when possible
- Subject to blockchain network confirmation times
- May be converted to equivalent USD value at time of processing
Customer Communication
Refund Status Updates
We provide regular updates throughout the refund process:
- Confirmation of request receipt
- Status updates during review period
- Final decision notification with reasoning
- Processing confirmation and timeline
Documentation
All refund requests and decisions are documented for:
- Customer service reference
- Dispute resolution purposes
- Compliance with financial regulations
- Quality assurance and process improvement
Policy Modifications
Updates and Changes
This Refund Policy may be updated to reflect:
- Changes in service offerings or business practices
- Updates to legal requirements or regulations
- Improvements to customer service processes
- Feedback from customer experience analysis
Notification Process
Policy changes will be communicated through:
- Email notifications to active customers
- Website announcements and updated policy posting
- Account dashboard notifications
- Customer support channel updates
Contact Information
Refund Support
For refund requests or questions regarding this policy:
Email: Support@soraqhd.store
Subject Line: "Refund Request" or "Refund Policy Inquiry"
WhatsApp: +44 7520 636264
Business Hours
Customer support for refund requests is available:
- Monday through Friday: 9:00 AM – 6:00 PM EST
- Response within 24 hours for all inquiries
- Emergency support available for urgent technical issues
Legal Framework
This Refund Policy is governed by the laws of Virginia, United States, and operates in conjunction with our Terms and Conditions. In case of conflicts between this policy and our Terms and Conditions, the Terms and Conditions shall prevail.
By using Sora QHD services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms an integral part of your service agreement with Sora QHD.
